Frequently asked questions

The travel agent makes you not need to focus on planning your trip too much, they handle virtually all aspects of your travel, at absolutely no cost to you. By combining our team experience and the feedback from our travelers provides.

There is no maximum number of people, while you can book a tourist program for two or a group of people through the website or by contacting the sales team at 00995568809848

The Pay Later option is one of the ways you guarantee your reservation. If you book by contacting the sales team, you will be able to pay directly at the office after arrival. But in the case of booking through the official website, the payment process will be through several easy and convenient methods, which is to pay 10% of the amount of the trip using a credit card or via the bank transfer method and pay the rest of the trip amount at the office after arrival or by contacting customer service and requesting payment Later in the office after arrival.

The hotels that were sent with the offer are not confirmed, but it is an initial proposal, not a confirmed reservation.

The company can suggest you stay in certain hotels based on your choice of the category, specifications, and location of the hotel in addition to our extensive experience. And you can discuss the matter with the sales team of EVANI Travel Company for travel and tourism.

With contacting us to request cancellation of the reservation, please contact the customer service team at 00995568809848 via WhatsApp or email us via [email protected], as cancellation requests are accepted according to the company's policy.

According to the policy of all international hotels, the time for check-in of the rooms will be from 02:00 - 03:00 in the afternoon, and check-out at 12:00 in the afternoon, and in case of a delay in check-out, the hotel may impose additional fees on you as a delay fine, and in this case, our company does not bear responsibility for that. And you can discuss the matter with the sales officials of EVANI Travel Company for travel and tourism.

We have several payment methods available: cash or bank deposits. The full payment of the reservation amount should be made to start the tour and receive the hotel's room.

Since we use the same reservation systems for hotels and resorts, the system allows us to book before the trip at any time, according to the availability of hotels available when requesting confirmation of the reservation. Early booking also guarantees availability in hotels and resorts.

Yes. It is always recommended to have travel insurance to provide medical coverage for any emergency that you may need throughout your trip.

You can request your own travel insurance by filling out the travel insurance application on our website.

Payment is made in advance using a credit card or via bank transfer to start issuing the required travel insurance.

Travel insurance is issued after confirming the completion of the payment process within two working days.

The payment process is done in advance using a credit card or via a bank transfer method, then the responsible team begins the electronic visa application procedures.

The e-Visa is issued within a period of no less than 5 working days.
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